FAQs

How long will it take for my order to arrive?
We ship all orders placed Monday–Friday before 6:00 PM ACDT on the same day. For customers who select Free Shipping, your order should arrive within 5–7 business days via Australia Post or Aramex. If you do not receive your order within the expected timeframe, please check your mailbox and tracking number. Then, contact us, and we will ensure your order arrives as soon as possible.

Which days do you ship?
We ship orders placed before 6:00 PM ACDT on the same day, Monday–Friday, excluding holidays.

How do I check the status of my order?
Upon completing your order, you will receive a confirmation email. Once your package is prepared for shipment, you will also receive a shipping confirmation email with a tracking number. If you have questions about your order status or did not receive the emails, please contact us at contact@inovahouse.com.au.

What if I entered the wrong shipping address?
If you entered incorrect information for your order, please contact us as soon as possible. We will do our best to update it for you; however, we cannot guarantee changes, as orders are processed and shipped quickly after purchase.